Refund policy

1. RETURN AND REFUND POLICY

We want you to love your decal.

If your order arrives damaged or with a printing defect, contact us within 7 days of delivery at hello@elzwhere.com.au with a photo of the issue. We'll send a replacement or issue a full refund - your choice.

What we can't accept returns for:

Change of mind after application
Decals that have been applied and removed
Damage caused during application (tearing, creasing, stretching)
Decals cut or altered from their original form

Important: Our decals are designed for use on clean, smooth, undamaged surfaces. We cannot accept responsibility for damage to surfaces with existing defects, poor-quality paintwork, aftermarket paint jobs, or surfaces that have not been properly prepared before application.

Please check your surface is clean, dry and in good condition before applying.

Refund process: Once we've reviewed your claim, refunds are processed within 5–7 business days to your original payment method.

Acknowledgement of Country

ELZWHERE acknowledges the Kombumerri people of the Yugambeh language region, the Traditional Custodians of the land on which we live and work. We pay our respects to Elders past, present and emerging. Every map tells a story. This land holds the oldest ones.